Refund policy

Returns & Refunds

We accept returns of eligible items within 14 days of delivery.

Trading card boxes, packs, and other factory-sealed products must remain unopened, unused, and in their original factory-sealed condition to be eligible for return. Products with broken, removed, altered, or damaged factory seals or wrapping are not eligible for return.

Opened trading card products, individual packs from opened boxes, and other products where the original factory seal has been broken are final sale.

Cancellation & Restocking Fees

Orders exceeding $500 are subject to a 4% cancellation or restocking fee if the customer requests a cancellation, return, or refund after payment has been successfully processed.

This fee applies regardless of whether the order has shipped and is calculated based on the original order total, excluding applicable sales taxes. The fee will be deducted from the refund amount.

This policy helps offset nonrefundable payment processing fees and administrative costs incurred when orders are placed and subsequently canceled or returned.

Exceptions: This fee does not apply to orders canceled by Vault & Co. Collectibles, orders involving incorrect or damaged merchandise, or circumstances where a full refund is required by applicable law.

Return Process

To request a return, contact support@vaultandcocollectibles.com before sending any item back. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item received was incorrect, damaged in transit, or otherwise the result of an error by Vault & Co. Collectibles.

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected, less any applicable cancellation or restocking fees.

If your order arrives damaged or incorrect, please contact us promptly at support@vaultandcocollectibles.com with your order number and photographs of the item and packaging.